FAQ
Account management and security
- Why is my account restricted and what should I do?Published on 27 Feb 2026Updated on 5 Mar 20266
- What's OKX Security Assistant?Published on 15 Jan 2026Updated on 13 Feb 20265
- How do I check on updates to my support ticket?Published on 17 Oct 2025Updated on 27 Jan 202638
- How do I navigate to and customize notification settings?Published on 8 Oct 2025Updated on 6 Nov 202514
- How do I join a video call with customer support?Published on 26 Aug 2025Updated on 27 Oct 202541
- How do I add my emergency contact?Published on 24 Jul 2025Updated on 12 Feb 2026235
- How do I find my user ID (UID)?Published on 20 Mar 2025Updated on 3 Dec 2025181
- Passkey FAQPublished on 19 Mar 2025Updated on 4 Mar 2026113
- How do I use a physical security key to protect my account?Published on 10 Jan 2025Updated on 12 Feb 202616,973
- How do I whitelist OKX Emails?Published on 26 Nov 2024Updated on 8 Sept 202566
- How do I download my account statements?Published on 6 Nov 2024Updated on 4 Mar 202670
- How do I register an account on OKX?Published on 23 May 2024Updated on 3 Mar 202626,495
- How do I reset Two-factor authentication (2FA)?Published on 15 Sept 2023Updated on 3 Mar 20266,071
- How do I change my authenticator app?Published on 11 Sept 2023Updated on 12 Feb 20264,196
- How do I change my phone number?Published on 7 Sept 2023Updated on 9 Feb 202614,199
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