FAQ

Account, security, and verification

How do I start onboarding as an institutional user?
Published on Oct 10, 2024Updated on Feb 2, 202650
Beneficial Ownership FAQ
Published on Oct 10, 2024Updated on Dec 1, 20256
How do I check the status of my institutional verification?
Published on Oct 10, 2024Updated on Oct 8, 202532
How do I fix errors when submitting my institutional verification?
Published on Oct 10, 2024Updated on Oct 8, 202560
How do I submit my proof of address (POA)?
Published on Sep 25, 2024Updated on Nov 17, 20253
How long does it take to complete my identity verification?
Published on Sep 4, 2024Updated on Nov 17, 20257
How do I verify my identity with ID and selfie photos?
Published on Sep 4, 2024Updated on Mar 10, 202643
What are sanctions?
Published on Sep 1, 2024Updated on Nov 17, 20252
Why did my identity verification fail?
Published on Aug 8, 2024Updated on Jan 2, 202639
How do I get my individual account verified?
Published on Aug 7, 2024Updated on Dec 19, 202534
What attestation do we need to agree to when verifying as an institutional customer?
Published on Feb 5, 2024Updated on Oct 8, 2025131
What onboarding information is required for the government-owned enterprise?
Published on Oct 13, 2023Updated on Mar 6, 202661
What onboarding information is required for the non-profit organization (NPO)?
Published on Oct 13, 2023Updated on Feb 12, 202671
What onboarding information is required for a family office?
Published on Oct 13, 2023Updated on Feb 12, 202666
What onboarding information is required for a Publicly Traded Company?
Published on Oct 13, 2023Updated on Feb 12, 202676

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