FAQ
Account management and security
- How do I change my authenticator app?Published on 11 Sept 2023Updated on 12 Feb 20264,227
- How do I change my phone number?Published on 7 Sept 2023Updated on 12 Mar 202614,245
- How do I change my email?Published on 6 Sept 2023Updated on 9 Feb 20264,019
- How do I authorize a new device when I log in?Published on 31 Aug 2023Updated on 13 Mar 202613,641
- How do I link an authenticator app?Published on 29 Aug 2023Updated on 12 Feb 202615,865
- What is sub-account?Published on 22 Aug 2023Updated on 4 Mar 20261,814
- How do I close my account? (web)Published on 22 Aug 2023Updated on 11 Feb 2026453
- How do I close my account? (app)Published on 22 Aug 2023Updated on 11 Feb 2026885
- How do I freeze my account? (web)Published on 22 Aug 2023Updated on 28 Jan 2026398
- How do I freeze my account? (app)Published on 22 Aug 2023Updated on 4 Mar 2026356
- My mobile phone isn't working, what should I do?Published on 22 Aug 2023Updated on 27 Jan 2026458
- How do I migrate my email address or phone number to another account? (web)Published on 22 Aug 2023Updated on 4 Mar 2026384
- How do I migrate my email address or phone number to another account? (app)Published on 22 Aug 2023Updated on 9 Feb 2026586
- How do I change my login password?Published on 22 Aug 2023Updated on 4 Mar 202619,513
- How do I transfer/deposit crypto with my sub-accounts?Published on 22 Aug 2023Updated on 17 Nov 20257,111
Showing 16-30 of 36 articles